Select Permanent Unlock Wait while the device completes the unlock. Restart the device. How do I know if my device is SIM unlock-capable? I have the MSL code for my device. Does that mean that my device is unlocked? I've been told by another carrier that Sprint needs to unlock my SIM slot in order to use my phone on the other carrier's network.
I've been told that my device is not SIM unlock-capable. What can I do? This policy is subject to change without notice at Sprint's discretion. Do you want to continue? Sign in to Sprint Connecting to your account lets us quickly confirm your options, pricing and personal information. Caps lock is on. I forgot my Username or Password. Sign in and continue. Create a My Sprint account Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.
Create an account. Call to order Welcome Back, You left some items in your Cart. The law states that for any phone paid in full or bought within a contract and the contract has been completed , the carrier is legally bound to unlock the phone.
If you are qualified for getting the network unlock, there is a special review process that can be initiated with a Sprint supervisor, which will authorize your phone to be unlocked via a PRL update, the UICC unlock update.
Once Sprints has approved your HTC One unlock, you will receive an email confirmation intended to confirm that Sprint has successfully unlocked your HTC One device and you should follow the steps below to unlock the device after you have a third party SIM card. After that you should modify the APN settings in order to have 3rd party Data enabled.
Please see below for information about these devices. We unlock mobile devices that meet the following eligibility criteria free of charge:. For inactive devices, customers must contact Sprint Customer Care to request that their unlock-capable device be unlocked and may have to take steps to perform an over-the-air update to ensure the unlock programming has been relayed to the device. Additional validation may be required to ensure eligibility.
Sprint greatly appreciates the service that our U. For military personnel deployed overseas, Sprint has established a favorable unlocking policy, and will unlock devices that meet these criteria:.
Military personnel deployed overseas can contact Sprint Worldwide Care to unlock their device. Sprint Worldwide Care can be reached via chat or email from sprint.
Sprint may refuse any unlock request that would result in an abuse of these policies or that is part of an effort to defraud Sprint or its customers. These policies are subject to change at Sprint's discretion without advance notice. Sprint makes no guarantee that an unlocked device will work on another carrier's network. Whether another carrier will accept and activate a device is subject to that carrier's policies and capabilities.
Additionally, unlocking a device may enable some functionality of the device but not all e. Please also note that Sprint devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise altered from its initial programming or settings may not be able to be reactivated on the Sprint network. The MSL code was utilized to lock many devices manufactured prior to February While Sprint can provide the MSL code to eligible customers, as noted above, this does not mean that the device will be accepted by another carrier or interoperate with another carrier's network, which is subject to that carrier's policies and capabilities.
Learn more about the Unlocking Commitment. Have questions? Follow the steps below if you received a notification that your device is eligible to be unlocked. If the notification mentions an unlock code, Contact us so we can provide it. For security reasons, your session will time out in 2 minutes unless you choose to continue. Connecting to your account lets us quickly confirm your options, pricing and personal information.
Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.
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